Complaints Procedure
At Find-any-phone.com, we are committed to providing top-quality phone and data security services. If you are not satisfied with our services or have concerns about your experience, we encourage you to follow our complaint procedure to ensure a timely and effective resolution
Email Us: Send your complaint to our customer support team at contact@find-any-phone.com. Please include the following information:
- Your full name
- Your account details (if applicable)
- A clear description of the issue
- Any relevant supporting documentation (e.g., screenshots, receipts)
Upon receiving your complaint, we will acknowledge your email within 48 hours. We may request additional information if necessary to understand your concern fully.
Our team will investigate your complaint thoroughly. This process may take up to 14 business days. We will review all relevant information, including any communications or transactions related to your issue.
After the investigation is complete, we will provide you with a detailed response outlining our findings and any actions we plan to take. This response will be sent via email to the address you provided in your complaint.
If you are satisfied with our response, we will proceed with any necessary actions to resolve your complaint. If you are not satisfied, you may escalate your complaint to a higher level within our organization by replying to our response email.
For unresolved issues, you may contact our Customer Relations Manager directly at contact@find-any-phone.com. Please include your original complaint details and our response for reference.
If you feel your complaint has not been adequately addressed, you may also reach out to the relevant consumer protection authority in your region for further assistance.
We appreciate your feedback, as it helps us improve our services. If you have suggestions or comments after your complaint has been resolved, please share them with us at feedback@find-any-phone.com.
